Server 2008 R2

Internet Explorer Install Failing Even Though Prerequisites Are Installed

Check the IE11_main.log file in C:\Windows. Find which prerequisites the installer is not seeing. Will usually be a time out issue with the WMI Query. Can possibly see one or both of the following errors:

Setup exit code: 0x00009C47 (40007) – Required updates failed to download.

WMI query for Hotfixes timed out. Query string: ‘Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID=”KB2729094″‘  Error: 0x00040004 (262148).


  1. Open a powershell window for each prerequisite
  2. Run the following loop command changing the KB number for each prerequisite
    1. While($true){
      Get-WmiObject -Query ‘Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID=”KB2729094″‘}